Let's Raise ItHow can we help?
Get answers to common questions or reach out to our support team.
Frequently Asked Questions
How long does it take to set up a campaign?
Most campaigns can be launched in under 60 seconds! Just sign up with Google, let our AI create your story, and share your link. No bank account setup required to start.
When do I need to connect my bank account?
You can connect your bank account anytime after creating your campaign. We'll prompt you once you start receiving donations so you can get your funds. Payouts typically arrive within 2-3 business days.
What are your fees?
We charge 0-3% platform fee depending on your plan, plus standard Stripe payment processing (~2.9% + $0.30). Unlike competitors who take 20%, your team keeps 95-98% of every donation.
How do donors know where their money goes?
We show donors exactly how much your team receives BEFORE they donate. Full transparency builds trust and leads to more donations.
Can participants (students) add their own contacts?
Yes! Participants can join via a link from the organizer and import contacts from their phone or add them manually. Our AI helps write personalized messages so they don't feel awkward asking.
Is there a mobile app?
Our platform is a Progressive Web App (PWA) that works like a native app on any device. Add it to your home screen for the best experience—no app store download required.
Still need help?
Response Time
We typically respond within a few hours during business hours (9am-6pm EST, Mon-Fri).
Pro tip: Include your campaign name or account email in your message so we can help you faster!